Existing known issues
The following list provides detailed information on the limitations
and known issues that existed before the most recent Email Manager release.
These issues will be prioritized for resolution in future releases of
Email Manager.
- The Subject line in emails is not being populated in the contacts
table and the contacts file when the email subject is linked to a
list field in Send a Message.
- Event data exported to the Campaign Manager History Data Schema does not
support Decimals or Real number decimals as primary keys.
- When exporting a list as a CSV file, Email Manager does not put
text qualifiers around fields that contain carriage return/line feed
characters. The resulting file will contain a line break to the next
row where instead that line break should be contained in one cell.
- Users are able to delete lists used by recurring deployments. This
can result in recurring deployments failing to send. Importing a new
list with the same name as the deleted list will not resolve this
issue.
- In the Send a Message module, variables flagged as read-only are
not disabled for user input, giving the impression that a user can
modify a read-only variable when setting up a deployment. Read-only
variables do not honor the user-defined settings in the Send a Message
module.
- In both the Message Tracking and Quick Totals modules, users running
reports cannot elect to include deployments sent by a user who is
deleted. This data is available historically, but the option to select
such users is not available in the UI.
- An intermittent issue can occur resulting in a scheduled deployment
being sent out one hour off its expected time if the deployment is
scheduled far enough in advance that it goes into standard or daylight
saving time.
- When a Drop Folder is configured to create a new list, and then
all the recipients on that new list are added to an existing deployment,
Email Manager will not display the name of that new list with the
affected Deployment in the Deployment Manager module (even though
all those recipients have been added to the Deployment).
- When a user generates a report in the Quick Totals module where
one of the Groups is a Variable with conditional criteria, the report
returns no values for that Group.
- When a file is uploaded to an existing Campaign in Campaign Builder,
if the file has the same name as an existing file, the existing file
is overwritten with the new file without any warning message.
- Webpage Contents can no longer be sent as part of Proof Mode deployments,
however they are still listed in the Select Content pop-up as Contents
that can be used. Only Email Contents can be used for Proof Mode deployments.
- A change has been made in Email Manager 6.0 that means only Email
field type variables can be mapped to the email recipient variable.
No other field type is supported.
- If the From field is mapped
with an email type variable and the Recipient
field is also mapped to an email type variable, Email Manager may
not correctly resolve the mappings, causing emails using this scenario
to fail.
- For very large customers, event processing may be slower following
upgrade to 6.1.0. This may manifest itself as Deployment Manager and
Quick Totals taking time to display up-to-date deployment and event
information.
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